Privacy Policy

1. Information We Collect

Information You Provide

We may collect information that you provide directly to us, including your email address, username, account credentials, and information you provide when contacting customer support.

Interaction Data

When you interact with AI characters or other features of the Services, we may collect and process messages, prompts, character interactions, theater or route choices, and AI-generated responses. This information may be used to provide conversations, maintain contextual continuity, support memory features, and operate other interactive features of the Services.

Please do not submit highly sensitive personal information that you do not want processed as part of an AI-powered service.

Device and Usage Information

We may automatically collect certain technical and usage information, including IP address, device type, operating system, browser information, crash logs, and information about how you interact with the Services. We may use cookies, web beacons, or similar technologies where applicable.

2. How We Use Your Information

• Provide, operate, maintain, and improve the Services;
• Create and manage user accounts;
• Generate AI responses and maintain conversation or character context;
• Provide memory, storyline, and other interactive features;
• Personalize your experience;
• Monitor performance and diagnose technical problems;
• Detect fraud, abuse, security threats, and violations of our Terms of Service or Acceptable Use Policy;
• Communicate with you and respond to support requests;
• Comply with applicable laws and enforce our legal rights; and
• Develop and improve our products and services, subject to applicable law and our agreements with service providers.

3. AI Services and Service Providers

We use third-party service providers to operate portions of the Services. These may include cloud infrastructure providers, analytics providers, security services, and artificial intelligence or large language model (“LLM”) providers.

When necessary to provide AI-powered features, we may transmit relevant information, such as prompts, conversation context, character information, or temporary identifiers, to AI service providers for processing.

We seek to use service providers under contractual, technical, and organizational safeguards appropriate to the nature of the information being processed. Their processing of information may also be governed by agreements between Theoremind LLC and those providers.

We do not sell personal information for monetary consideration. We may disclose personal information to service providers, contractors, and other parties as described in this Privacy Policy and as permitted by applicable law.

4. Other Ways We May Disclose Information

Legal Requirements

We may disclose information when we reasonably believe disclosure is necessary to comply with applicable law, regulation, legal process, subpoena, or governmental request; enforce our agreements; investigate fraud or security issues; or protect the rights, property, or safety of Theoremind LLC, our users, or others.

Business Transfers

If Theoremind LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

5. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information, including the right to:

• Request access to personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Obtain a portable copy of certain information;
• Object to or request restriction of certain processing;
• Withdraw consent where processing is based on consent; and
• Exercise other privacy rights provided by applicable law.

Certain rights may be subject to exceptions or limitations under applicable law. We may need to verify your identity before processing a request.

You may submit a privacy request through the Services or contact us at info@altersgo.com. We will respond within the period required by applicable law.

California Residents

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended, including rights relating to access, correction, deletion, and information about how personal information is collected, used, and disclosed.

We do not sell personal information for monetary consideration. If our data practices change in a manner that creates additional obligations under California law, we will provide applicable notices and choices as required by law.

European Economic Area and Other Applicable Jurisdictions

Where required by applicable data protection law, we process personal information based on one or more recognized legal bases, which may include performing a contract with you, our legitimate interests in operating and securing the Services, compliance with legal obligations, or your consent.

Information may be processed in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

If applicable, you may also have the right to lodge a complaint with your local data protection authority.

6. Children's Privacy

AltersGo requires users to be at least 13 years old. The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without legally required authorization, we will take reasonable steps to delete the information and, where appropriate, terminate the associated account.

If you are a parent or guardian and believe that a child under 13 has provided personal information to AltersGo, please contact us at info@altersgo.com.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, prevent fraud or abuse, and enforce our agreements.

When an account is deleted, we will delete or anonymize associated personal information within a reasonable period, subject to applicable legal, security, fraud-prevention, backup, and recordkeeping requirements.

Some information may remain in backup systems for a limited period before being automatically deleted or overwritten.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include encryption, access controls, authentication mechanisms, monitoring, and other security measures appropriate to the nature of the information and our systems.

However, no electronic transmission, storage system, or online service can be guaranteed to be completely secure.

9. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Services, maintain sessions, remember preferences, understand usage, diagnose problems, and improve performance.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.

10. Third-Party Services

The Services may contain links to, integrations with, or features provided by third parties. This Privacy Policy does not govern the independent privacy practices of third parties.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal requirements.

When we make changes, we will update the Effective Date above. If changes are material, we may provide additional notice where required by applicable law.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us at: